Account Policies

  • Creating an Account
  • Professional Only Policy
  • Student Accounts
  • Company Policies
  • Privacy Policies


Creating an Account

If you don’t already have an account, you can register on our website here: or call us toll-free at 1-888-335-5400 for assistance. Can-West uses the same online system for in-store purchases and trade shows, if you have purchased in-store but do not have access to your online account, please contact us at to update your email address.


Professional Only Policy

Can-West is a professional only wholesaler. We require proof of certification or business ownership. This can be emailed to or faxed to 1-306-955-5181. Please note that orders for gel or acrylic nail products require Nail Technician certification, and orders for lash extension products require Lash Technician certification. Accounts must be approved manually and may take 24-48 business hours.

Accounts are for the professional account holder only and are not to be shared. Salon owners can contact us at or phone 1-888-335-5400 to add employees who are allowed to order on their behalf. Sharing your account information with others may result in your account being suspended or terminated.


Student Accounts

Esthetics students may set up accounts before completing their studies. To complete their registration, students must send in proof of their enrolment containing the name of the institution, the date of enrolment or expected completion, the name of the course, and the student’s name. Students have one year to send in their completed certification before purchasing privileges may be revoked.

Can-West students have 12 months to complete their studies, our education team can be contacted directly at to make up classes and schedule exam rewrites.



Company Policies

At Can-West, we are deeply committed to protecting your privacy. The information we collect about you is the very minimum needed to process your orders and to provide you with a more personalized, quick, and convenient shopping experience. There are more details about our policies and your privacy at Can-West below.


Privacy Policy

What kinds of information do we collect and how do we use it?

To process your product purchase and to notify you of your order status, we need to know your name, e-mail address, billing address, credit card number, security code and expiration date. We make every effort to save you time and make your shopping experience more convenient. We are also constantly seeking to improve the layout and operation of based on the areas people visit, enjoy, and use most. We may occasionally wish to notify you about important changes to our website, new services, and special offers we think you might find valuable.


How does Can-West protect the information we collect?

When you place orders, the information is sent via a secure connection which protects all the information you send to us so that it cannot be read as it travels over the Internet. Once your information arrives safely at, it is carefully stored and protected against unauthorized access.


Does Can-West share the information it collects with others? does not sell, trade, or rent your personal information to outside parties. We have no intention of ever sharing your personal information with anyone other than ourselves. Your personal information is your own and you make a decision to share it with us when you order products from us. We will inform you if we do share your personal information with a third party prior to releasing that information. The only circumstance that your information would be shared is if we were to be purchased as a company by a third party. Under this circumstance, your information would be part of that transaction.



By purchasing products at, you consent to the collection and use of this information by Can-West. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we may disclose it.